Privacy Policy

The website doorrepairrichmondhill.ca is operated by Hillcrest Door Repair under the Hillcrest Door Repair service brand. If you have questions about this policy or your information, contact us at info@doorrepairrichmondhill.ca or (647) 560-1270.

We serve dense condo corridors and detached neighbourhoods alike — your building type and access notes (concierge, buzzer, parking) help us arrive prepared.

By using this website, calling us, or submitting a quote request, you consent to this Privacy Policy. You can withdraw consent for future marketing contact at any time — we explain how under “Your choices and rights”.

This policy applies to information collected through our website and online quote forms. If you reach us by phone or email directly, the same principles apply to the details you choose to share.

Like most websites, our hosting provider may record standard server logs — for example IP address, browser type, referring page, and timestamps. We use this information to keep the site secure, fix errors, and understand general traffic patterns. Log data is not used to identify you personally except when needed to investigate abuse or security issues.

We collect what you enter on our quote form or tell us when you call about a door that will not secure.

We do not require an account to use this website.

• Contact details — name, phone number, and email address when you submit our quote form or email us directly.
• Service details — property address, postal code, type of door problem, service needed, urgency, and preferred contact method.
• Messages — anything you write in the form or tell us by phone about your door, frame, hardware, or access needs.
• Call information — if you phone us, we receive your number and any details you share to schedule or quote the visit.
• Technical data — basic device and usage information such as IP address, browser type, pages viewed, and referring URL when analytics are enabled.
• Condo or townhome access instructions when a unit door, patio slider, or garage entry needs same-day attention.
• Descriptions of closers that fail to latch, strikes pulled out of jambs, or uneven gaps at the head of a front door.
• Commercial storefront hours and after-hours lock issues on Yonge or Major Mackenzie corridors.
• Photos of hardware, frames, or tracks when you want us to assess repair versus replacement before the visit.

We use personal information only for legitimate business purposes related to your request:

Your details help us confirm Richmond Hill coverage, return calls in your preferred window, and document repairs when follow-up on alignment or closers is needed.

• Respond to quote requests, schedule visits, and follow up about your door repair job.
• Call, email, or text you using the contact method you prefer when you provide it.
• Improve our website, service areas, and customer experience.
• Meet legal, tax, or insurance record-keeping requirements when applicable.
• Protect our website and users against spam, abuse, or fraud.

We do not sell your personal information. We share it only when needed to run the service or when the law requires it:

• Service providers — trusted vendors that host our website, deliver email (for example Mailgun), or provide analytics (for example Google Analytics). They may only use your information to perform services for us.
• Legal requests — when required by court order, subpoena, or applicable law, or when we believe disclosure is necessary to protect safety or rights.

Our site may use cookies and similar technologies to remember preferences and understand how visitors use the website. If Google Analytics (GA4) is enabled, Google may collect usage data according to its own privacy policy. You can control cookies through your browser settings and, where offered, analytics opt-out tools from Google.

We use reasonable administrative and technical safeguards for information we hold. No website or email system is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive financial information through our contact form — we do not ask for credit card numbers on this site.

Richmond Hill service records are kept for active jobs and ordinary business purposes, then removed when they are no longer needed for support or legal obligations.

When information is no longer needed, we delete or de-identify it where practical.

If you are in Canada, personal information is handled in line with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies. You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To make a request, email info@doorrepairrichmondhill.ca with enough detail for us to locate your record.

You may opt out of non-essential marketing messages at any time by replying to an email or asking us when we contact you. We will still contact you about an active service request you submitted.

Our site may link to third-party websites such as maps or review platforms. Those sites have their own privacy policies, and we are not responsible for how they handle your information.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date below. Continued use of the site after changes means you accept the updated policy.

To ask about information we hold from a Richmond Hill quote, contact us below with your name and the phone number or email you used.

Email: info@doorrepairrichmondhill.ca

Phone: (647) 560-1270

Service area: Richmond Hill, Thornhill, Oak Ridges, Aurora, Vaughan, Markham, and nearby communities listed on https://doorrepairrichmondhill.ca.